Senior Assistant System Technician (51000816)
Preston (Lancashire) Infra / Networks / Telecom
Job description
· Job Description:
Summary
Installs, investigates and resolves routine matters of significance with computer software and hardware equipment.
Essential Job Functions
· Analyzes, logs, tracks and resolves basic routine software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.
· Performs routine troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning.
· Upgrades system software and hardware components as required to meet business needs. Uses prescribed protocols and procedures to ensure upgrades are occurring in accordance with established parameters.
· Installs, tests, upgrades and configures routine system files and services to enhance performance.
· Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Basic Qualifications
· High school diploma or G.E.D.
· Two or more years of experience with computer systems or networking
· Experience working with computer hardware for installation and upgrades
· Experience working with software installation/upgrading procedures
· Experience working with file and system maintenance procedures
Other Qualifications
· Organization skills to balance and prioritize work
· Analytical and problem solving skills to troubleshoot systems problems
· Communication skills for communicating with support personnel, customers, and managers
· Ability to work independently and as part of a team
Work Environment
· Office environment
· May require shift work