SAP Build Support
Taguig (Taguig)
Job description
· Job Description:
Profile:
· Candidates must have at least a Bachelor's/College Degree in Computer Science/Engineering or equivalent
· At least 5 years of solid hands-on experience in SAP Basis administration, installation and upgrades
· At least 3 large scale full SAP implementation experience
· Knowledgeable in Operating System and Database administration
· SAP certification and/or infrastructure know-how an advantage but not required
· Strong analytical and problem-solving skills
· Excellent oral and written communication skills
· Flexible work schedule (on-call, night shift included)
Responsibilities:
· Strong knowledge and experience on the following activities:
· Plan, analyse and design the BTR process
· Communicate and coordinate within the global organization for BTR completion
· Build, test and release of global and regional SAP systems as per agreed timeline
· Implement and fine tune system monitoring solutions
· Provide proactive support and handle escalations regarding BTR technical issues
· Ability to troubleshoot, analyse and resolve incidents and service requests including coordination with various groups
· Ability to implement and execute change requests completely and accurately as aligned
· Ability to provide RCAs for service improvements, error documentation, workaround and resolution plans
· Additional skills/competencies as required by the account
· Able to lead and co-train other Central Build resources
· Provides comprehensive and quality support for all technical, process-related and escalation activities
[For All Staff]
· Being responsive to clients whilst following the principles and procedures of the Integrated Management System
· Identify, analyze problems and suggest improvements identified in their own area of responsibility and implementing those with a recognized business benefit
Core Competency:
· Application: SAP
· Database: HANA, DB2
· Operating System: Linux, HP-UX, AIX, Windows
· Infrastructure: Hardware, Network (Cloud included)