Professional Service Delivery Coordinator (51000732)

Job description

·  Job Description:

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

In a time of change, thrive with DXC Technology.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our DXC culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Summary

Coordinates delivery of company products and services according to agreed upon business solution goals and objectives. Maintains records of routine expenditures to ensure budgetary compliance.

Essential Job Functions

·  Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
·  Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
·  Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
·  Maintains records of expenditures to ensure compliance with approved budgets.
·  Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
·  Assists in identifying service improvements to increase customer satisfaction.
·  Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in business administration, engineering, information systems or related field preferred
·  Three or more years of support services or project or program experience
·  Experience working with the technology industry
·  Experience working with company products and operating systems

Other Qualifications

·  Project management skills
·  Analytical and problem solving skills
·  Basic accounting skills
·  Interpersonal skills to interact with customers and team members
·  Organization and time management skills
·  Communication skills
·  Ability to work in a team environment
·  Willingness to travel

Work Environment

·  Office environment