Professional 2 System Administrator (51005827)

Job description

·  Job Description:

Total Experience : 6 -12 Years

Work Location : Chennai

Primary skills : Jboss 6.4 and Jboss 7.1 , Weblogic.

Secondary skills: Apache, WebSphere, Tomcat, IIS and Siebel etc.

Job Summary

·  Red Hat JBoss EAP 6 and 7 installation and environment configuration
·  Red Hat JBoss EAP 6 and 7 server administration.
·  Service configuration and deployment in JBoss EAP.
·  Support WebSphere Application Server, WebLogic Application Server, MQ, Apache and related products in production.
·  Serve as a Level 3 technical escalation resource for Ops support staff.
·  Use software support tools to identify, diagnose, and resolve issues
·  Research and resolve technically complex and/or escalated tickets in line with service level commitments and processing deadlines
·  Perform client impact analysis and document root cause analysis findings in follow up to critical production incidents
·  Track handling of support incidents through ticketing system, to include detailed resolution notes to support a knowledgebase repository
·  Support Incident Management practices, following established ticketing, escalation, and notification procedures
·  Support code deployments & configuration changes to production and non-production systems, following established Change Management practices
·  Assist with Ops Support coverage by participating in on-call rotation

Responsibilities and Duties

·  Support a 24 x 7 environment, providing on-call support as needed, with a high degree of responsiveness and sound trouble-shooting methodologies
·  Provide production & non-production middleware support for multiple business critical applications
·  Relevant IT experience of 5-7 years working in a corporate, technical role.
·  Strong knowledge of IT Infrastructure, Software Development and Quality Assurance concepts and tools
·  In-depth knowledge and analytical skills in trouble shooting, problem determination, root cause analysis and rapid problem resolution
·  The ability to learn quickly and apply new knowledge effectively
·  The ability to multi-task, prioritize, and adapt quickly based on the needs of the project
·  The ability to work both independently and as part of a team
·  Customer focused and highly cognizant of meeting service level agreements (SLAs)
·  Good verbal and written communication skills
·  Professional and positive attitude

Required Experience, Skills and Qualifications

·  Working knowledge on JBoss EAP – Installation, configuration, and administration
·  Production support experience for critical systems (24*7 support model)
·  Experience with RedHat Linux is a plus (require admin skills, unix commands, etc.)
·  Unix skills with Kornshell, vi Editor, PERL, Java jar files, and various OS commands
·  Experience in Security (MQ, UNIX, Windows using certificates and other methods)
·  Experience in Automation using Ansible, Chef.