Professional 1 Service Delivery Coordinator

Job description

·  Job Description:

Summary
Coordinates delivery of company products and services according to agreed upon business solution goals and objectives. Maintains records of routine expenditures to ensure budgetary compliance.

Essential Job Functions

·  Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
·  Assists in interpreting demand forecasts and in planning and delivering end-to-end services. Escalates issues and recommends adjustments.
·  Maintains records of account specific service problems and assists in prioritizing work requests. Identifies process changes or adjustments and escalates same.
·  Maintains records of expenditures to ensure compliance with approved budgets.
·  Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
·  Assists in identifying service improvements to increase customer satisfaction.
·  Ensures delivery of projects meet client and company expectations and needs.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in business administration, engineering, information systems or related field preferred
·  Three or more years of support services or project or program experience
·  Experience working with the technology industry
·  Experience working with company products and operating systems

Other Qualifications

·  Project management skills
·  Analytical and problem solving skills
·  Basic accounting skills
·  Interpersonal skills to interact with customers and team members
·  Organization and time management skills
·  Communication skills
·  Ability to work in a team environment
·  Willingness to travel

Work Environment

·  Office environment