Offers “Dxc Technology”

26 days ago Dxc Technology

Professional 1 Programmer Analyst (51005796)

  • Chennai ( Chennai )

Job description


· Job Description:

The main objective of the Process associate is to manage different efficiency projects and identify process improvements. Other responsibilities include,
1. Understand and Validate the Input with regards to the system requirement
2. Communicate with Customer and Client for the queries and follow-up the same
3. Approval of Request Creation in tools, Ticket Creation and Acknowledgement
4. Update SharePoint and tools for tracking
5. Incident and Interaction Management
6. Validate and Resolve the issues escalated
7. Create Adhoc reports and Customer reports in Excel and PPT
8. Communicate with Customer and Client for the queries and follow-up the same
9. Complete assigned tasks/activities accurately within expected timelines ensuring service levels are met as agreed with the customer
10. Meet service level agreements as per agreed SOW.
Education Requirements
• Bachelor’s Degree or equivalent business experience with a good academic record.
• Proficiency in MS Office (Word, Access, Excel, PowerPoint, Visio)
Experience & Role Requirements

2-3 years of experience in (BPO/Non BPO/KPO/Financial Services Industry) across all processes

Solid Understanding of
1. Shared services process
2. Supply chain knowledge - preferable
3. Working knowledge of MS EXCEL,POWERPOINT,WORD and any other tools like smart buy, HPAM, SNOW etc