Principal Program Management

Job description

·  Job Description:

Summary

Manages and oversees the operations of service delivery teams on large multiple accounts to ensure that products and services are delivered in accordance with agreed upon business solution goals and objectives. Identifies and manages the implementation of process improvements.

Directs and coordinates work activities of ongoing operations and oversees project/program management area throughout the life cycle of a specific project or wider ranging program to ensure defined performance, schedule, cost objectives and customer needs and requirements are met.

Is responsible for the management and development of the DXC BPS Life offering with detailed understanding of DXC’s BPS service delivery. Managing the DXC “Conversion Edge” Policy conversion practice for Australia with direct links to the global practice.

Essential Job Functions

·  Manages functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and manages the implementation of process improvements.
·  Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches.
·  Prepares, recommends and over sees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis.
·  Manages and approves expenditures for accounts in line with established policies and procedures.
·  Manages complex relationships between delivery and consumer groups to ensure good client relations. Resolves issues and determines and implements appropriate course of action.
·  Strong strategic management and planning skills
·  Ability to publicly represent company with internal and external clients
·  Ability to use own judgment and initiative in problem resolution
·  Ability to serve as a trusted advisor to company and client leadership team
·  Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
·  Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
·  Participates in developing new business proposals and introduces new technology to enhance business solutions.
·  Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Twelve or more years of support services, project, or program experience within the life insurance  / BPO services
·  Eight or more years of senior leadership experience
·  Experience working with technology industry with explicit knowledge of the Insurance outsourcing business

Other Qualifications

·  Strong project management skills
·  Strong analytical and problem solving skills
·  Strong interpersonal skills to interact with clients and team members
·  Strong leadership and organizational skills
·  Strong communication skills
·  Good skills in managing to contracts and budgets
·  Good relationship building skills
·  Ability to work in a team environment
·  Willingness to travel

Work Environment

·  Office environment