Junior Wintel Support

Job description

·  Job Description:

About DXC Technology:

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visitwww.dxc.com

Role Summary:

We are currently hiring a  Wintel Support Engineer , to work at our Galway office. This role will be responsible for the day to day support of all Microsoft Windows Servers within the client environment, performing troubleshooting and resolving incidents. Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs. Maintain service availability in excess of 99.5%. Create and maintain relevant server support documentation. Provide input into change control, project planning and BC/DR activities.

Perform general Wintel support duties and schedule maintenance tasks as required. Adhere to change control – create and implement changes as required to maintain the environment and ensure stability of the Microsoft Windows Server environment and supported Microsoft services. Assist with projects as required. Some project may require after hour work.

Key Requirements and Responsibilities:

·  Provide second level technical support, guidance and direction for storage products supported. Resolve problems identified by system administrators or through monitoring software. Investigate, identify and document
·  Support (Identify, troubleshoot and resolve incidents) all Microsoft Windows Server operating systems:
·  Identify, troubleshoot and resolve the cause of BSOD
·  Identify, troubleshoot and resolve driver incompatibilities and issues
·  Identify, troubleshoot and resolve performance issues
·  Identify, troubleshoot and resolve service failures
·  Identify, troubleshoot and escalate hardware failures
·  Identify, troubleshoot and resolve configuration issues
·  Identify, troubleshoot and resolve clustering and high availability issues
·  Support (Identify, troubleshoot and resolve incidents) Microsoft services such as:
·  Active directory configuration, Administration, GPO configurations, upgrades and migrations
·  Windows clustering
·  File and print server and DFS
·  IIS and IIS configurations
·  DHCP, DNS and other network services
·  Certificate Authority, KMS
·  Support (Identify, troubleshoot and resolve incidents) related to Server hardware, ILO, Firmware and monitoring

integration (WBEM / SNMP).

·  Provide support and work with 3rd party vendors, subcontractors and support teams in order to achieve SLAs.
·  Create and Maintain relevant documentation
·  Coordinate activities of subcontractors and 3rd party vendors as required.
·  Ensure all projects and activities are executed to a high standard and within required timelines
·  Assist with performing reasonable requests from management as required to effectively support the assigned client.

Technical Knowledge Requirements:

·  Thorough knowledge of Disaster Recovery Solutions using VEEAM, VMware SRM and other Orchestration layers
·  Thorough knowledge of Scripting and automation tools
·  Proven ability to maintain Server availability to excess of 99.5%
·  Thorough knowledge of NTFS and share permission, inheritance, file ownership
·  Thorough knowledge of Active Directory Group/User objects
·  Thorough knowledge of Group Policies and Login scripts, including troubleshooting and reporting
·  Thorough knowledge of the Windows concepts, Domains, Active Directory and its concepts, and the interaction between hardware, operating systems, network, data center, and application software.
·  Thorough knowledge of Microsoft Windows Server relevant automation and scripting
·  Thorough knowledge of security principles applicable to Microsoft Windows Server environments
·  Thorough knowledge of network protocols and network services.

Basic Qualifications:

·  Bachelor’s Degree in Computer Science, Information Systems, or equivalent.
·  MCSE / MCP
·  Additional Microsoft Certifications a bonus
·  ITIL Foundation Certificate v3 a bonus

Other Qualifications:

·  Ability to work with related teams in order to achieve SLAs
·  Ability to create and maintain documentation and provide relevant reports. This will require good working knowledge           of MS word, Excel, Visio and PowerPoint.
·  Ability to work independently with accuracy and minimum supervision
·  Solid knowledge of standards and best practices.
·  Knowledge of relevant government regulations and ability to maintain compliance to such regulations.
·  Excellent command of English is crucial. Good verbal and written skills.
·  Good interpersonal skills.
·  Ability to take initiatives and assist improve the Windows Server environment performance and management

Work Environment:

·  Office environment.
·  May require on-call, shift, weekend and evening work.