Avaya Unified Communications Engineer

Job description

·  Job Description:

Job Description :

Looking for L2 Engineer to support Avaya UC solution with our managed customers, where we are providing proactive & reactive support.

Excellent written and verbal communication skill.

He/She should be ok to work in rotational shift which may include night shifts.

Minimum 2 years of experience working on Avaya UC products.

Avaya certification will be added advantage.

Technical Skill required:

Avaya Aura Communication manager,

Media Gateways,

Avaya Aura SM/SMGR,

Avaya Aura Media Server (AAMS),

Avaya Aura conferencing (AAC),

Avaya endpoints.

Basic knowledge on Linux.

Understanding of Avaya UC integration with different products like SBC, CC, Data network, etc.

Knowledge and experience on Telephony protocols (VOIP, SIP, H323, ISDN)

Responsibility:

Need to work on Alarm Incidents generated in proactive monitoring and Medium customer reported issues. 

Make sure SLA compliance meet as per agreement with Avaya/Customer

Adhere to defined process and to maintain work quality.

Co-ordination with service provide/third part vendor

Effective communication with all internal stake holders

To provide remote support during planned maintenance window. With addition to Incident, candidates will need to work on problem management & change management also.

Knowledge sharing within team.

Positive attitude and focus on supporting Global customers

Excellent communication skill, Energetic, Eager to learn and excel

Education and Experience Required: - B.E/B.Tech :- Any specialization. Minimum 2 years of experience on Avaya UC products.