AVAYA Release Management Engineer

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology . 

The engineer is primarily responsible for proactive software/firmware and patch management activities for Avaya’s global customers. Avaya s products mainly include Communication equipment like Call Centers, PBX, Voice Recorders and Data Networks.

  

Roles & Responsibilities

·  Manage all the Release Management aspect.
·  Proactively deploy and coordinate releases, patches, fixes, and any updates to Avaya products in staging and production environments of Avaya’s global customer base while adhering to policies and guidelines 
·  Perform software/firmware release upgrade for customers and ensure the Avaya Networking devices are on the latest version available.
·  Be part of discussions with customers and other stakeholders and help them understand the need for the upgrade; analyze the risk and impact and assist them in their change management process
·  Proactively manages release and environment issues to minimize impact on delivery and project plans.
·  Performs post-implementation reviews, as appropriate, evaluating Release results and opportunities for improvement.
·  Document Release changes and keep the CMDB updated
·  Participates in upgrade planning through contribution of activities and efforts related to Release and Environment Management
·  Perform configuration changes, health checks and troubleshooting related to upgrades
·  Collaborating with other functions like Incident Management, Change Management and Service transition teams to manage customer relationship.
·  Spearhead process changes as required and be mentor to other team members.

Qualifications

·  Bachelor’s degree in Engineering/MCA
·  6-8 years of experience working IT, Database, Telecommunications
·  CCNA CCNP certifications or similar with other technologies
·  Good command on SIP/H.323 protocols
·  Experience in change management or release management activities
·  ACIS, ACSS, ITIL, certifications would be a plus
·  Knowledge of VMWare, Sphere client or Web Client (Virtual Machines)
·  Level experience working with Avaya Aura devices  - configuration and upgrade would be a plus
·  System Manager/Session Manager 7.x or 8.0
·  Communication Manager 7.x or 8.0
·  Avaya Aura Contact Center 7.x or 8.0
·  Experience working with Avaya/Verint recorder – 10.x and above
·  Experience working with Avaya Networking devices – ERS, SR
·  Good communication skills – Fluency in English is mandatory