Associate Professional Business Process Outsourcing

Job description

·  Job Description:

Summary

Conducts business process outsourcing processes/projects from identification through post-implementation.

Essential Job Functions

·  Conducts business process outsourcing processes/projects from identification through post-implementation to ensure that client specifications are met and to improve process for future projects.
·  Assists in defining outsourcing project scope and objectives. Analyzes and documents client requirements to provide appropriate data to project development and implementation team for client(s).
·  Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
·  Assists with performance and integration testing of business applications to ensure user requirements are incorporated and client requirements satisfied.
·  Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
·  Monitors processes and resolves participant issues; escalates as appropriate.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in business administration, information technology, computer science or related field preferred
·  Zero or more years of business process outsourcing, consulting or systems implementation experience
·  Experience working with business processes
·  Experience working with information technology applications and infrastructure

Other Qualifications

·  Organizational and time management skills
·  Basic communication, presentation and facilitation skills
·  Ability to apply business and management consulting applications and services
·  Willingness to travel

Work Environment

·  Office environment