Associate Claims Examiner (Sanctions Technician)

Job description

·  Job Description:

About DXC Technology

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.  The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com

About Xchanging

Xchanging is a business process and technology services provider and integrator.  Listed on the London Stock Exchange (LSE:XCH), we have over 7,500 employees in ten countries, providing services to customers in 48 countries. We specialise in Insurance, Financial Services, Technology and Procurement, with processing skills and capabilities applicable to other vertical industry and market sectors.

Business Area and Role Purpose

A Sanctions Technician works under the direction of the Sanctions Team Leader (part of the Control, Quality, L&D and Sanctions function) and the role is central to ensuring that XIS/XCS is compliant with all US, EU, and UK Sanctions regulations.  

The overall Sanctions function consists of a Screening Team (data entry and simple ‘Level 1’ Sanctions clearance); Clearing Team (‘Level 1 – 2’ Sanctions clearance), Sanctions Team (‘Level 2’ Sanctions clearance and peripheral Sanctions activity) and Compliance Team (‘Level 3’ Sanctions clearance).

The Sanctions Technician is responsible for low complexity ‘L2’ Sanctions clearance and escalating more complex cases to an Advanced Sanctions Technician or Senior Sanctions Technician within the team.  The Sanctions Technician’s primary role is to carry out Sanctions related activities which includes, but is not limited to:

·  Sanctions Quality Control
·  Daily Audit (same day auditing) of sensitive territory cases
·  Daily Audit (next day audit) of high risk territory cases
·  Sensitive territory checks (currency and banks)
·  Maintenance of Sanctions User Group SharePoint site
·  Sending Sanctions related queries to the market

 
This role interacts regularly with the operating units and support areas and is regarded as an expert in Sanctions matters.

This position is recognised for its depth and breadth of knowledge and expertise in both technical and market wide processes and procedures as well as for its’ interaction with various internal and external stakeholders.

Key Accountabilities:

QUALITY AND COMPLIANCE STANDARDS

Maintains quality and compliance standards:

·  Applies technical knowledge (Sanctions and insurance).
·  Understands and appreciates the need for accurate Sanctions screening
·  Supports Sanctions change in the business.

 
CUSTOMER AND COMMERCIAL FOCUS

Delivers customer excellence:

·  Takes personal ownership for delivering excellent customer service.
·  Instills confidence in the customer.
·  Acts as an ambassador for Xchanging.

Manages customer relationships:

·  Maximises Xchanging reputations.

 
CONTINUOUS IMPROVEMENT

Change positive:

·  Positively supports change initiatives.
·  Identifies new ways of doing things.
·  Supports continuous improvement activities within the team and department.

Manages change and innovation:

·  Is positive towards change and innovation initiatives.
·  Promotes a positive attitude to change within the team.
·  Understands the implications of change both locally and wider and can articulate this.

 
ANALYTICAL THINKING AND DECISION MAKING

Analytical thinking:

·  Is able to analyse, investigate and interpret data and information and draw out conclusions.
·  Backs up conclusions with logical analysis and presents at a level that is appropriate to the audience.

Decision making and problem solving ability:

·  Is able to bring together information from a number of different sources when forming a decision.
·  Makes decisions on the best course of action based on available data.
·  Takes personal responsibility for decisions.

INTERPERSONAL SKILLS

Communicates effectively:

·  Communicates accurate, up-to-date information (e.g. work status) in a clear and timely manner.
·  Is able to prepare accurate and clear written correspondence.
·  Expresses thoughts clearly.
·  Listens and makes considered responses, taking in to account the views of others.

 
TEAM WORKING

·  Co-operative and supportive:
·  Maintains friendly, supportive working relationships.
·  Works co-operatively within and across teams to achieve objectives.
·  Inputs to and is supportive of team decisions.
·  Shares information freely.
·  Positively inputs to team meetings, raising items for discussion.

Supports others:

·  Takes initiative and offers assistance to colleagues.
·  Assists in resolving team problems in a positive manner.

 
PERSONAL EFFECTIVENESS

Drives own development:

·  Continuously learns and develops.
·  Identifies own strengths and weaknesses.
·  Learns from experience and mistakes.
·  Achieves personal objectives set in PDR.
·  Positively inputs to 1:1 discussions.
·  Helps co-workers learn and develop, and assists when they are having difficulty.

 
Manages own workload:

·  Effectively plans and organises own workload in order to meet business requirements and timescales.
·  Demonstrates flexibility by managing workload and determines urgency in a meaningful and practical way.
·  Maintains quality standards despite pressing deadlines and/or working on multiple cases. Takes personal ownership:
·  Assumes personal responsibility for getting the job done.
·  Follows through with commitments made.
·  Takes responsibility for own actions.

Demonstrates flexibility:

·  Changes focus quickly as business needs change.
·  Manages transition from task to task effectively.
·  Adapts to changing business needs.

Personal credibility:

·  Demonstrates concern for being perceived as responsible, reliable and trustworthy.
·  Is reliable and does what they commit to doing.

 
Skills / Experience

·  Awareness of Sanctions :
·  Technical Insurance knowledge
·  A customer service mindset
·  Analytical skills
·  Ability to converse with people at all levels 
·  Strong written and verbal communication skills
·  Problem solving skills

 

DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.

DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.