GTR Connectivity Specialist - Dtcc - Wrexham

Job description

The GTR Connectivity Specialist works with DTCC clients to onboard them for connectivity to utilize the GTR, Deriv/SERV, and Loan/SERV products. In addition, the specialist will troubleshoot connectivity issues (including data delivery), setup clients for data delivery, and tracking of any connectivity onboarding setup requests.

Principal Responsibilities:

Coordinate and implement the client connectivity onboarding process
Ensures completion of Infrastructure and security components required for connectivity: Router/Firewall, Protocol Installation (e.g., sFTP, NDM, MQ).
Troubleshoot connectivity and data delivery issues with clients
Interface with other DTCC teams as needed to resolve client connectivity and data delivery issues.
Review and respond to client queries that are addressed to the team.
Develop workflows and procedures for new products/services and technologies supported by CAPS
Ability to respond to inquires regarding file setups and other business or data related issues for all applications supported by the department.
Assist with rollouts of system enhancements for the tools we use to support clients.
Individual will need to be available and be able to support all business functions off hours and/or from home on an as needed basis.

Knowledge and Skills Required:

Essential

Microsoft Office and PC skills
Strong Client Service Skills
Solid problem solving and decision making Skills
Strong verbal and written communication skills
Ability to multi-task as work on high profile and challenging projects evolve
Highly organized and proactive work ethic
Good understanding of data communications, routers and firewalls
College degree preferred or equivalent industry experience
General networking knowledge/IP Addresses

Other information

The hours of work will be Monday to Friday 1pm-9pm
Company benefits

Salary is £24,460 per annum (this includes a shift allowance)