Flight Coordinator

Job description

DO & CO "The Gourmet Entertainment Company" derives its gastronomic experience from its background in running global airline, event catering, restaurants, boutique hotel and airport lounges. With 5,000 employees working at 22 gourmet kitchens on 3 continents we are achieving an annual turnover of 480 million Euro.

For the team at our Airline Catering site based in Heathrow we are looking for a motivated Flight Coordinator.

Objectives:

• To provide excellent customer service to all our customers.
• To ensure DO & CO quality standards are met all the times.
• To make sure customer’s guidelines for packing and specifications are met.
• To make sure all CAA rules are followed. ( full training will be provided)

Main tasks and responsibilities:

• To control complete flight packing and checking (which include food, airline equipment, bars) with assistance of food packing and tray set team.
• Responsible to make sure required airline standards are met regarding packing plans.( full training and supporting documents will be given)
• Responsible for cross communication amongst internal departments for any changes in flights as required.
• Ensure both sides (Operational and customer service) are managed according to set standards.
• Ensure on time delivery of the flights.
• Ensure final checking of correct packing, by sealing trolleys prior to leaving site
• Ensure correct loading of trolleys onto truck following the flight check sheets.
• Control truck after offloading (inbound flights), match amount of loaded and offloaded carts
• Prepare adequate handover to crew by submitting all paperwork (delivery notes) brief on menu changes, SPML’s requests, etc.
• Ensure correct shift handover and reporting procedures, food shortages
• Take proactive steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership.

Professional qualification and competences

Essential

• Clean driving licence.
• Basic Health and Safety / food safety.

• Good communication and teamwork skills
• Good level of English, written and verbal

Desirable

• Previous airside working experience
• Knowledge of aircrafts and galley loading

Personal attributes

Essential

• Autonomous and independent
• Interest in team working
• Discreet and work with confidential issues
• Flexible to work various shifts / days/ tasks

Desirable

• Interest in airline catering industry.
• Interest in airside or air transport