OTC Inbound Outbound Officer

Job description

External Job Description

D iageo is the world's leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry.

Arthur Guinness, Alexander Walker and all those many talented people that followed in their footsteps, cared deeply about the people and businesses they fostered, and the communities in which they operated. Today we stand on the shoulders of these giants and act with the same entrepreneurial spirit.

We are a young company born of an incredible entrepreneurial legacy. The success of Guinness®, Smirnoff®, Johnnie Walker®, Tanqueray® and many more brands led to the formation of our company in 1997. And we only thrive today because of the talent of our people to grow our brands, old and new, and keep them strong.
Meta Abo Brewery Share Company SC (‘Meta Brewery') was acquired by Diageo in January 2012.
From its brewery near the Ethiopian capital Addis Ababa, it produces and distributes its flagship national lager brands Meta classic, Meta Premium and Malta Guinness. The acquisition gives Diageo direct access to the Ethiopian beer market and will complement Diageo's existing premium spirits business in the country. Diageo distributes its premium spirits brands in Ethiopia through third party distributor arrangements. Its principal brands include Johnnie Walker Scotch whisky, Smirnoff vodka and Baileys.

Purpose of the role

·  To support Meta Abo's sales by processing the order cycle & credit note processes(Sales order management, empties management and return credit management)
·  To ensure sales orders with minimal delays to invoicing process.
·  Develop - Work with HOTC to ensure integrity of sales, empties utilisation by customers and credit notes data.
·  Ownership by reconciliation of sales orders and returnable packaging against manual documents.

Key accountabilities

·  Ensure Completeness of sales documentation with proper filing for easy tracibility for review and audit purpose
·  Ensure retunable package are recived before dipatche note (picking list ) relased
·  Daily reconcilation of sales orders aginest payments and report to be shared on daily basis.
·  Ensure that customer payments are given to chasiers at most one day after order is processed
·  Ensure orders processing with minimal delays to invoicing process.
·  Prompt response to customer queries with high respect to ensure Customer satisfaction
·  Daily circulation of outstanding delivery(OD) report
·  Prompt processing of sales orders end to end and effective control of all processing activities.
·  Adherence of all controls at the processing centre in line with the existing policies and procedures and ensures accurate capturing
·  Key Performance Indicators are delivered on the team`s level.
·  Customer Service: Provide great customer service by dealing with their orders timely or escalating to HOTC.
Qualification and Experience required

·  Qualifications
·  Diploma in Accounting /Business Related Filed
·  Computer literacy (Word, Excel, Accounting programmes)
·  2 years experience in accounting function of an FMCG
·  Ability to build great relationships and demonstrate a high level of customer service
·  Proven track-record of delivery of month-end deadlines
·  Experience in end-to-end OTC processes
·  Able to demonstrate success in working with team.
·  Fluency in Amharic and good command of written and spoken English
·  IT knowledge in the use of (Excel and word).
·  Working knowledge in accounting package for example SAGE & SAP
·  Good communication skill