Customer Service Advisor

Job description

External Job Description

Diageo is the world's leading premium drinks company. Our ambition is to become one of the best performing, most trusted and respected consumer products companies in the world. Old and new, large and small, global and local - the depth and breadth of our product portfolio is second to none, with brands sold in 180 countries.
Diageo's Global Business Shared Services is a vital part of Diageo and its finance function – 50% of total finance activities are handled by Budapest Office and 80% of the markets are serviced from Budapest.
In our office located in the heart of Budapest since 2001 we provide an
inspiring environment with Diageo's values and brands.
In 2015 we became the „Best Employer of Hungary”* that makes us even more proud to work at Diageo.

Purpose of the Role

The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested.

Duties
• Order lifecycle management (from order receipt, through order entry to delivery /returns /refusals management)
• Maximising customer satisfaction level and order entry accuracy
• Building strong relationship with customers, sales and logistics functions
• Timely handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
• Ensuring that Diageo is considered the best Customer Service provider of our partners
• Reporting (daily, weekly and monthly reports)
• Manage issue resolution for respective sales organisation(s)
• Support other OTC functions and processing activities (billing, clearing, customer spend processing)
• Any other tasks requested by line manager

Requirements
• College or university Degree
• Fluent English
• Strong MS Office knowledge especially in Excel
• System skills (SAP knowledge)
• Excellent customer service and customer care mind-set
• Willingness and ability to build great relationships with customers
• Positive ‘can do ‘attitude

What We Offer
• Competitive salary and market leader benefit package
• Numerous professional and soft-skill trainings
• Free 24/7 Gym
• Rooftop Bar
• In-house Staff Shop
• Young and inspirational business environment
• Corporate Social Responsibility programs and periodic social events
• Opportunity to thrive in a constantly expanding, multinational organization