Brand Home Guide (Glenkinchie)

Job description

60358BR
Reporting Location

Glenkinchie Visitors Centre
Country

Scotland
Function

Property & Facilities
Type of Job

Employee
External Job Description

Closing Date:  9 th February 2018
About Diageo

Diageo is the world’s leading premium drinks company, producing famous brands such as Johnnie Walker, Smirnoff, Guinness and Baileys.  Our purpose ‘ Celebrating Life Every Day Everywhere’ means that our brands are part of celebrations big and small.

Scotch whisky is a key driver for Diageo’s future growth ambitions, making the company’s operations in Scotland, central to the future success of the business.

Diageo own 12 Distillery Visitor Centres across Scotland, celebrating the rich heritage and unique spirit of each brand.  The teams within each visitor centre are passionate, driven and knowledgeable about Scotch whisky.

****Glenkinchie Distillery*******
…. lies just 15 miles from the capital in rolling East Lothian countryside, known as the home of The Edinburgh Malt.  One of the few Lowland distilleries open to the public, Glenkinchie started legally (!) in 1837 by farming brothers John & George Rate.  Glenkinchie is a thriving visitor centre with 40,000+ visitors annually.

A diverse workforce is essential to our success as a multi-national, multi-cultural business.  Our aim is to foster a culture that provides opportunities for all, through the variety of different personalities, experiences and perspectives, creating a stimulating and rewarding working environment.

By creating a truly inclusive workplace that recognises difference and diversity of thought, feelings and actions, we can allow our people to unleash the power of being themselves, always, to enable them to Celebrate Life, Every Day, Everywhere .

The Role
A Distillery Visitor Centre Guide is a customer-facing role within the visitor centre, representing the brand and the company.  As an integral part of the visitor centre team, the DVC Guide will deliver high standards of customer service and an exceptional and memorable visitor experience. 
Expectations of the role will include:

·  Carrying out guided tours and tutored nosings & tastings (training will be provided)
·  Advising and upselling on ticket and product sales
·  Shop duties incl. till operations, shelf stocking and assisting with deliveries and stocktakes
·  Meeting & greeting visitors
·  Hospitality duties incl. basic food/drink preparation
·  Cleaning and general upkeep of the visitor centre
·  Carry out site compliance checks, as required
·  Attendance at internal meetings when required
·  Work on personal development to expand own knowledge and achieve company goals
·  Attendance at external events and assisting in local marketing activities, when required
·  Flexible for temporary cover at other Diageo sites across Scotland  
Qualifications and Experience Required
First and foremost, we are looking for somebody who is truly passionate about what they do and the drinks industry.
They must be able to work on their own initiative, be self-motivated and flexible in their approach. They need to have the skills to be able to deal / react with situations as they arise when dealing with the public.
Although there are no specific qualifications required, to be successful in this role, you will need the following experiences:

ESSENTIAL

·  Driving Licence with access to car (no public transport)
·  Strong Interpersonal/communication skills
·  Experience of working within an effective team
·  Presentable and trustworthy qualities
·  IT literate (incl. Microsoft Office)
·  Good numeracy skills
·  Fluent in written and spoken English
·  Experience with evening/weekend/public holiday working
  DESIRABLE

·  Customer Service / Retail
·  Whisky knowledge/interest (full training will be provided)
·  Foreign languages
·  First Aid qualification (full training will be provided)  
HAPPY TO TALK FLEXIBLE WORKING

External Job Title

Brand Home Guide (Glenkinchie)
Town/City

Tranent
Image List