System Administrator (2nd Level support) (Budapest)

Job description

Your task

- Ensures the daily operation of given operation systems
- Monitors the systems and in case of detecting a defect generates a ticket
- Processes the incoming tickets
- Identifies, diagnoses, categorizes the incidents/tickets and sets priorities
- Forwards the more complex problems to the next level of support
- Observes the expected service levels included in the contract

About us

IT Services Hungary is the biggest ICT service company in Hungary, subsidiary of T-Systems International. As an important member of the international T-Systems network IT Services Hungary is the most dynamic IT service centers in Hungary which won the Investor of the Year Award in 2008. Within a broad portfolio of ICT consultation services, ITSH concentrates on the management and outsourcing of IT solutions, and also development and system integration. The company continuously develops its sites in Budapest and Debrecen, and provides job opportunities for IT professionals.

More company information

Desired profile

Your Profile

- University / College degree in IT field or relevant work experience
- Advanced level German and intermediate English knowledge
- 1-2 years experience in 1st or 2nd level support
- Strong user level MS Office knowledge
- ITIL knowledge is an advantage
- BMC Remedy knowledge is an advantage (ARS)