ICT Operator

Job description

Your task

General description

Monitoring of situations that may occur on servers, applications, network devices using  Netcool;  HP NNM; Cacti;  etc. Reporting support and support for DC LAN and DCNS teams. Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool.

Dispatching created incident tickets to other members within the team, other teams  or managers to work towards resolution within a specific timeframe.

Accountabilities:

·  A good understanding of T-Systems processes, escalation procedures and support contracts that have been agreed within the organisation.
·  Communicating with other groups within the T-Systems organisation and externally using the telephone, email and other forms of communication.
·  Working on a shift system to enable T-Systems to support customers on a 24/7 basis 365 days of the year which will include night and day shifts, weekends and public holidays.
·  Train and mentor people who have less experience about the ICT Operator responsibilities.

About us

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!

More company information

Desired profile

Your Profile

Requirements

Education:

·  Secondary education / University degree 

Experience:

·  advantage

Languages:

·  English language B1
·  German - advantage

Others:

·  High level of communication skills
·  Team worker
·  Basic overview of networks
·  Basic understanding of IT skills
·  Intermediate knowledge of MS Office