ICT Administrator II Storage and Backup

Job description

Your task

General description

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).

2nd level environment.

Accountabilities

·  Administration of enterprise storage and backup environments
·  SAN, NAS and backup platforms and components of all major vendors: HDS, IBM, EMC2, NetApp, Symantec, Brocade, Cisco
·  Management of filers, SAN switches, tape libraries, disk arrays and related infrastructure
·  Design, implementation and operation phases of the service life-cycle
·  Operation according to the T-Systems process setup (based on ITIL: incident management, change management, problem management, knowledge management, …)
·  1st, 2nd, 3rd level support and project work
·   7/24 on-call service (stand-by) or shifts

About us

Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!

More company information

Desired profile

Your Profile

Requirements

Education

·  High school degree  

Experience

·   Experience of system administration in a complex environment
·  Administrator-level knowledge of at least one server operating system
·   Understanding of the network concepts (TCP/IP family of protocols, Ethernet, NFS, CIFS, …)
·  Scripting skills (shell, Perl, Python, …), Exposure to enterprise backup or storage environments is an advantage

Languages

·  English  advanced
·  German advantage

Others

·  Co-operation and communication
·  Self organization, initiative and self-confidence
·  Willingness to learn and understand new technologies
·  Strong result orientation
·  Reliability
·  Flexibility