Telemarketing Executive (Grade 8)

Job description

Ref: req41189

You will be responsible for generating new sales leads, quantifying and qualifying these sales leadsutilizing globally agreed selection criteria before assigning the lead to a sales channel. You will also manage and coordinate Multi Channel Customers that do not currently have sufficient volume to warrant a phone call or field visit and to re-qualify
and to endeavor to move as many of these accounts to Telesales or Field sales by assessing potential business growth through qualifying questions and direct marketing responses.

Responsibilities:

• Qualify all internal and external lead sources in order to pass leads to the appropriate sales channel

• Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets

• Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organization

• Maximize all opportunities to secure new business by providing account facilities to customers through the leads qualification process

• Adhere to regional standards and agreed procedures/processes

• Update all activities in COMET (DHL's Sales Reporting Tool) in a timely manner

• Contact companies and individuals currently not holding an account and confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business

• Diploma or equivalent with 3 years' proven sales experience in telemarketing or customer service

• Sales and results-oriented, pro-active and possess a positive work attitude

• Ability to multi-task, and work under pressure and tight deadlines

• Demonstrate good spoken and written communication skills

• Proficient in Microsoft Excel and Word and IT savvy

Desired profile

Requirements: