System Support Specialist (OML Admin)

Job description

Ref: req14612

Grade L 
Basic Job Description

· To undertake proactive maintenance and administration of computer hardware, software and operations tools in support of the delivery of the IT service.
· To improve system availability with proactive work to avoid outages and performance issues, with particular focus on maintenance services for all infrastructure used by the Operations Centre. This includes O/S (HPUX, Linux and AIX) and Symantec availability product (VCS).
· The operations tools include HP Operations Manager/Open View Operations and HP Insight Manager.
· Engages with project management to confirm that infrastructure components meet the acceptance criteria and are meeting the required standard.
· Good team player and always maintain relationship with 1st and 3rd level support functions.

Skills & Qualifications 

·  Bachelor’s degree in Computer Science, Computer Engineering or equivalent engineering experience is required
· Ability to work closely with vendor
· Strong analytical, problem solving skills
· Demonstrate ability to work in teams with a collaborative interpersonal style
· Essential: Windows and Linux/Unix basic administration.
· Fluent English.
· Minimum 3 years IT support experience (ideally in big IT operations environment).
· Experience with work in multicultural environment.
· Shell scripting knowledge.
· Good troubleshooting skills (experience from Operations)
· Nice to have: working experience with HP Operations Manager,HP performance manager,HP reporter,SPI for OS,DBSPI,WLSSPI and other various SPI.