Operations Supervisor - Exports/Debrief

Job description

Ref: req27839

The Supervisor provides “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution.  Implements new procedures to improve operational effectiveness and provides performance reports for management as required.  Acts as a proactive member of the Sales resource team in the provision of Customer service solutions.

Duties and Responsibilities:

·        Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.

·        Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.

·        Responsible for Undeliverable Department

·        Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.

·        Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB reports, on hands, load quality, arrival/departure).

·        Ensures successful implementation & continued application of scanning technology.

·        Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.

·        Ensures sufficient staff resources, materials and supplies on hand at all times.

·        Ensures warehouse is organized and set up for next shift.

·        Maintains equipment, in safe, efficient operating condition at all times.

·        Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.

·        Ensures Owner/Operators have qualified and trained relief drivers.

·        Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager, Employee Relations & Service Centre Manager re: final responses.

·        Establishes/maintains a proactive security program to safeguard the company’s physical assets.

·        Implements & follows up on Customer Service solutions as determined by Sales resource team.

·        Identifies/tracks/adjusts operation to meet route service (SQI) standards by auditing & measuring productivity (KPI).

·        Reroutes/guides operations as necessary to meet operation changes & emergencies.

·        Updates shift supervisors and operations and sales management on issues as required.

·        Addresses Customer complaints and escalated items in a professional, expedient manner

·        Performs other assignments (i.e., assists Service Centre Manager) as required.

 

Minimum Qualifications:  

·        Excellent interpersonal skills.                            

·        Proven communication skills - written & oral

·        Demonstrated leadership, analysis & problem solving skills.

·        PC skills (Word processing & spreadsheet).    

·        Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.

·        Demonstrated drive, initiative & flexibility to ensure task completion.

·        Demonstrated time management & organization skills.

·        College or University designation in an appropriate discipline.

·        Manage multiple activities/deadlines.

·        Demonstrated leadership skills.

·        Demonstrated ability to be assertive.

·        Must take Transport of Dangerous Goods & WHMIS training courses.

Preferred Qualifications:

·        3 years’ warehouse/on road operations experience in courier industry.

·        Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.

·        Prior working experience with quality/process improvement initiatives.