Network Control Group Agent

Job description

Ref: req7960

Reporting to Network Control Group Supervisor, you will be responsible for -

·Handling shipments' booking enquiries from overseas countries in DHL network and proper arrangement of booking with airlines to ensure successful uplift

·Preparing regular reports and Unit Load Device (ULD) inventory management in Central Asia Hub

·Communicating with other DHL Hubs and Gateways on real time monitoring of both network and commercial flights and uplift status of shipments to ensure on-time performance and co-ordination with Airlines and Ground Handling Agents, and supporting the execution of contingency actions when required

·Adhering to standards and protocols of pre-alert, e-mails, and other shipment monitoring tools with the DHL network

·Interfacing with local country Customer Services for network tracing and investigation of service performance issues

Requirements

·Post-secondary education or Diploma holder or equivalent

·Minimum 3 years' customer services or clerical experience or university graduate in Logistics or Transportation with some working experience

·Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage

·Good typing skills and familiar with using MS Word and MS Excel

·Fluent spoken English and Cantonese, Putonghua is preferred

·Good analytical, telephone manner customer services skills

·Willing to work on 24-hour shift duties