IT Business Analyst

Job description

Ref: req27147

We are currently seeking an IT Business Analyst to join DHL eCommerce Asia Pacific!

 

The IT Business Analyst will be responsible to provide IT solutions to meet business and customer’s needs, acting as IT contact person for all operations and billing related IT systems used in Asia Pacific region.

 

Essential Duties and Responsibilities

• Gather, analyze and document both IT and business requirements and processes.

• Make recommendations that drive innovation for ease of use for customer.

• Develop and facilitate best practices in a global DHL eCommerce IT team.

• Create system specifications (Use Cases, UML, Business Process Modelling).

• Act as the primary liaison between internal and external business teams and external development teams.

• Provide Quality Assurance for newly developed solutions and coordinate user acceptance.

• Support deployment and post-launch maintenance/enhancement.

• Coordinate Change Requests.

• Contribute as IT Business Analyst in IT projects.

Desired Skills / Qualifications

• At least 2-4 years in of experience in IT or related field proven experience with commonly used concepts, practices, and procedures within IT field.

• Advantageous with experience in B2C e-Commerce and logistics concepts

• Experienced with requirements engineering tools and SQL databases.

• Strong command of written and spoken English.

• Excellent analytical skills.

• Demonstrated facilitation skills.

• Must be able to communicate effectively and confidently with users, team members and management.

• Must be very detail-oriented and possess the ability to exercise independent judgement, work independently with limited supervision.

• Must be able to elicit requirements from various personalities across organizational and geographical boundaries.

• Willing to travel internationally.

Minimum Educational Qualification

• Master or Bachelor’s degree in Computer Science/ Engineering or related fields