Co-pack Customer Services Administrator Permanent, Full-Time Warehousing, Package Handling & Distribution

Job description

Ref: req16871

Position: Co-pack Customer Services Administrator
Location: Doncaster
RCS - O
Salary: £21,500 pa
Job Type: Permanent, Full-Time
Closing Date for Applications: 12th October 2015

At DHL, people mean the world to us. We aim to attract and retain the best talents. We provide challenge and opportunity for personal and professional development. We make sure that you know what a difference you make to our business and how you can be proud of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, our mission is to provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

What are you accountable for achieving as a Co-pack Customer Services Administrator?
We are offering one exceptional candidate the chance to be a Co-pack Customer Services Administrator to hold responsibility for the accurate day to day tasks of co-pack administration. The successful candidate will be customer focused and respond to customers on all queries with a 'can do' approach in all forms of communication. 

To process all orders from customers (verify base stock and packaging on a daily basis)
Providing responsive and enthusiastic service to our customers via email or phone
Production of daily/weekly/reports as required internally and externally
Create job sheets for co-pack production along with associated consumables
Invoicing customers on a weekly basis for completed co-pack production
Packmanger (co-pack software) housekeeping and order management
WMS general housekeeping
Maintaining Kronos for co-pack production colleagues on daily/weekly basis
Ordering of stationary, consumables and packaging
JDE management; creating orders and housekeeping (RB only)
New product set-up in packmanager

What will you need as a successful Co-pack Customer Services Administrator?
Essential:
Excellent customer services and administration skills
Good analytical and numerical skills
Excellent communicator (verbal & written)
Desirable:
Knowledge of Health & Safety requirements

Internal Candidates: Can you please ensure that you notify your line manager before applying for this role and discuss your suitability before submitting your application? All applicants CV’s will be thoroughly reviewed, but not all internal candidates will necessarily be interviewed.

What will you get in return?
In addition to the excellent opportunities for progression, our package includes 25 days holiday, defined contribution pension scheme and access to discounts with major high street retailers.