Billing Customer Service Associate - Houston, TX

Job description

Ref: req21887

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express has been awarded with the Global Top Employer for 2015.   And it was no easy task.  To win this award we needed to not only show that our company practices and culture stood out from the competition, but that we have a global presence; luckily something that’s not all that difficult for the Most International Company in the World. 

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today… DHL currently has an opportunity available for a full time Billing Customer Service Representative in our Houston, TX office. The selected candidate will be in charge of providing a variety of customer service support duties to customers; ensuring timely and accurate information is provided to customers in a professional manner responding to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers. In addition the individual will also be responsible for promoting and selling the company's products and services and providing operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.

Tasks & Accountabilities

Fields a high volume of in-bound calls and assess customer needs.
Handles incoming customer calls with the intent of providing customer satisfaction and retention.
Reviews customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
Distribute calls when necessary to other resources to ensure customers needs are handled in a timely fashion.
Works in conjunction with outside sales representatives to provide pre-and/or post-sales support Promotes DHL Express services & products to customers.
Attempts to collect payment on each call. Validates  customer claims, initiates billing adjustments 
Other duties as assigned.

Skills & Qualifications
Generally requires 2-4 years of experience in related area of responsibility. Intermediate knowledge of Microsoft Office suite of products. Performs all of the standard and some specialized, more complex aspects of the function including knowledge of SAP Technical certification or Associate degree preferred Customer Focus.  Excellent customer service skills.  Ability to empathize with and prioritize customer needs. Demonstrable interpersonal skills. Demonstrable conflict resolution skills. Ability to determine customer needs and provide appropriate solutions.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. ADA Language:Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Requires manual dexterity and visual and hearing acuity. Tasks may involve extended periods of time at a keyboard or work station. Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.