Application Support Specialist (CargoWise One/TMS)

Job description

Ref: req39328

Job Responsibilities:

·  Provides application support and deployment services to the users within DHL Global Forwarding division, enables the required processes needed for the business to be successful
·  Ensures maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLA's, and metrics
·  Deals with people both on a business level and IT level and act as the technical point of contact to resolve their application and systems issues that disrupt the service they depend upon
·  Proactively looks for continuous improvement ideas to raise the service quality for better network profitability
·  Conducts regular service reviews with all interested parties to monitor business satisfaction with the service
·  Performs proper problem management with the aim of eliminating the recurrence issues
·  Ensures that all tickets are managed and resolved within the agreed target resolution times (TRT)
·  Ensures that all incidents are dealt with according to incident management best practices

Desired profile

Requirements:

·  Degree in Computer Science, Information Systems or equivalent experience
·  At least 3-4 years working experience in performing application support
·  Familiar with Databases such as Oracle and SQL command
·  Experience in implementing, supporting and managing commercial systems is essential
·  Provides 24x7 support to countries and prepare to work during weekends/public holidays
·  Must be willing to work on 4 rotating shifts (7am-4pm, 8.30am-5.30pm, 2.30pm-11.30pm, 11pm-8am)
·  Must be willing to work long hours and willing to travel with short notice when required
·  Creative problem solving skills and ability to work conceptually
·  Customers and end-users focused
·  Must be able to communicate effectively in English, both written and oral
·  Added advantage with experience in any of these: