Air Capacity Sales (ACS) Customer Service Agent

Job description

Ref: req28089

At DHL, people mean the world to us.  That’s why our goal has always been to attract and retain the best talent the world over.  We provide unique challenges and opportunity for personal and professional development.   We recognize the difference you bring to our business and together we share the pride of building THE  Logistics company of the World.

We currently have an opportunity for an Air Capacity Sales (ACS) Customer Service Agent at our CVG, Erlanger, KY Hub.  

This position is part of the US cargo division of DHL Aviation which is an organization that sells excess air network capacity to freight forwarders.  The US ACS group is a high growth unit, with revenue tripling in the last three years to over 100 million annually.   ACS is a key contributor to the success of Express, as the ACS proceeds are returned to the DHL Express in the form of reduced air Linehaul costs.

Current Required Hours:  Tues-Fri  1230-2130, Sat 0730-1630

Key Responsibilities :

·      Position will require you to work directly with Network Control, Linehaul Planning, Capacity Planning and ULD management at the CVG Hub with a focus on Hub connectivity.

·      Coordinates ACS shipments at the US Hub operational activities to ensure the safe, timely and cost effective processing of shipments. 

·      Directs and ensures compliance with established DHL corporate, hub, gateway or terminal warehouse Hub/Gateway, and airline policies, procedures and standards in accordance with government regulations.

·       Communicate to the customer in an effective and concise manner the condition of their freight during its transit 

Key Skills & Qualifications:

·      Strong proficiency with MS Office

·      Strong verbal and written communication skills

·      Perform all of the standard and some specialized, more complex aspects of the function 3 years’ experience in logistics, transportation, warehouse or industry related field preferred

·      BS/BA (preferred) with previous supervisory experience

·      Flexible and willing to work any shift

·      Strong problem solving skills

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics