Turnaround Coordinator (M/F)

Job description

The Turnaround Coordinator is responsible for the economic, punctual and safe planning and execution of the various aircraft handling processes during the aircraft ground time. This includes the optimization of processes and procedures.

He/she remains at the aircraft during the entire ground time and coordinates all processes in all areas of responsibility which may arise during the course of aircraft handling, as locally defined.

He/she steers and controls the work routines with internal and external parties, incl. crews, and keeps track of vendors’ performance.

The parameters for this are agreed with the Station Manager or are derived from the appropriate rules and regulations.

Operational Processes:

·  Responsible for coordinating Weight and Balance documentation with Lufthansa Global Load Control
·  Maintain daily trip files and station traffic report as well as all aircraft handling related statistical data
·  Supervision of ramp functions
·  Operational safety/load security checks on aircraft prior to departure, which also includes the coordination of all operational activities during irregularities
·  Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding
·  Supervision of handling agents during all phases of aircraft loading/unloading, including checking on correct buildup/preparation of cargo – destined for bulk loading or in unit load devices
·  Ensure all cargo or luggage is properly tied down or secured in the compartments
·  Responsible to keep track of the number of passengers, pieces of luggage and the amount of fuel
·  Work very closely with ramp personnel and the airport station manager or deputy
·  Close coordination with gate, steering of boarding and de-boarding related passenger service processes
·  Secure the proper handling of Bagscan
·  Provide daily monitoring report to the Manager about handling performance, document delays and reasons
·  Responsible for Left Behind Baggage Index control
·  Ensure implementation of new procedures, processes or product features and enhancements
·  Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations
·  Report any flight handling irregularities to Lufthansa management as locally defined
·  Support the development and modification of processes and procedures with the aim of improving quality, efficiency and effectiveness
·  Be able to support or trouble shoot all station related processes

Quality and Provider Management:

·  Ensure awareness for and achievement of all aircraft handling relevant quality targets / Key Performance Indicators and initiate corrective actions if deviations occur
·  Ensure that service level agreements are adhered to by all providers
·  Ensure and foster required quality awareness throughout daily operation
·  Ensure proper training for all team members relevant to their individual tasks
·  Strive for consistent quality and service improvements
·  Provide timely and systematic feedback to the service providers
·  Coordinate the activities of service providers to ensure smooth operations, for example caterers, aircraft loaders, cabin cleaning personnel, security, Global Load Control
·  Responsible for specified resource planning up to given limits (for example flight schedule changes)
·  Actively support passenger service related processes when called upon
·  Ad hoc liaison with Federal, State and Local authorities and airport operators in regards to regulations and/or practices directly effecting day-to-day operations
·  Liaison with Federal, State and Local authorities and airport operators in regards to regulations

Administrative Duties:

·  Maintain regular communication and feedback with Lufthansa management about all handling aspects as locally defined
·  Maintain all manuals and local instructions and keep them up to date

Safety / Security / Legal:

Ensure that all aspects of the ground handling operation are in accordance at all times with:

·  Safety regulations
·  Security regulations
·  Legal regulations
·  Performance and proper documentation of checks performed under the station operations surveillance concept

Cost Management:

·  Ensure a cost efficient ground handling operation without any compromise to safety standards

Leadership:

·  Motivate and encourage service providers to strive for superior quality
·  Ensure that the appearance of Lufthansa dedicated staff at the airport corresponds to Lufthansa Standards
·  The Turnaround Coordinator has to be present frontline, wearing a Lufthansa uniform

Brand Management:

·  Ensure that Lufthansa product and safety philosophy and core values are known and implemented by all staff. Also applies to airlines handled by Lufthansa

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in the following business fields: Passenger Transportation, Logistics, MRO and Catering. More than 540 subsidiaries and holding companies also belong to the Group. The airline offers more than 235 destinations in 78 countries using currently 615 aircraft, around 420 are used for Lufthansa German Airlines and Germanwings. Around 106 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of more than 119 000 employees from almost 150 nations everywhere in the world is one of our greatest strengths.
www.lufthansa.com

Please apply via Be-Lufthansa.com under the job number P0452V125 If this is you, please apply online.

Desired profile

Your profile

·  High school diploma/GED required
·  College degree/vocational training desirable: Bachelor desirable
·  Professional experience required: 2-3 years several years of work experience required in aircraft handling, knowledge of passenger handling and gate processes
·  Language: English required, German and Spanish desirable
·  Industry knowledge required: Lufthansa specific or other airlines, overall knowledge of Lufthansa organizational structure and strategy, knowledge of airport procedures and processes
·  IT Knowledge as user: PC and Campus supported software including all MS Office programs

Expert knowledge required:

·  Successful completion of Training in Aircraft Handling (including DCS systems)
·  Valid SO Qualification
·  Successful completion of SOCC surveillance training
·  Knowledge of Emergency Response (SERP) planning and LEAN methodology preferred
·  Knowledge of passenger handling and gate processes preferred

*Cross training as Service Coordinator

Environmental Influences:

·  Must possess permit to work in the U.S.
·  Willingness for assessment screening
·  Willingness to travel
·  Must possess a valid driver's license

Airport environment:

·  Must be willing to work shifts/overtime
·  Must be willing to work under constant time pressure
·  Must be willing to work under high stress levels
·  Be able to lift up to 70 lbs
·  Must be willing to work outdoor weather conditions
·  Must be willing to work with noise pollution
·  Additional projects and/or duties required or assigned

Authorities:

·  In accordance with rules and regulations, and given authorities

* CV/Resume and Cover Letter requested

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