RPA Business Analyst (M/F)

Job description

Tasks:

·  Identify processes in back-office that can be automated using Robotic Process Automation technology
·  Take part in RPA projects locally and for other companies within Lufthansa Group
·  Calculate savings from RPA projects; make sure they are data-backed and transparent
·  Evaluate business case for process automation/RPA
·  Prepare and deliver detailed requirements for developers
·  Identify proper scope of processes for automation
·  Design test scenarios to ensure that developed solution meet requirements, was created with highest quality standards and has appropriate error handling
·  Ensure smooth project implementation: follow up through RPA bot testing, help with problem root cause identification if any issues occur
·  Maintain proper communication with all stakeholders
·  Ensure that proper project documentation has been created and all sign-offs obtained

Lufthansa Global Business Services (LGBS) was established in October 2013 as new member of the Lufthansa Group to serve as the central platform for administrative processes within Lufthansa. LGBS operates globally with a parent company in Frankfurt, Germany and regionally responsible Service Delivery Centers also in Frankfurt, Germany (for Germany), in Mexico City, Mexico (for Americas), in Krakow, Poland (for Europe, Africa) and in Bangkok, Thailand (Middle East, Asia Pacific). LGBS will have appr. 2000 employees worldwide. Initially, LGBS will cover processes of the administrative functions Finance, Revenue Accounting, Human Resources and Procurement. Besides the operational execution objective and competence of the LGBS is to increase the efficiency of these processes to generate quality and cost benefits across the Lufthansa Group.
www.lgbs.aero

Please apply via Be-Lufthansa.com under the job number P0448V394 If this is you, please apply online.

Desired profile

Your profile

·  Business Analyst / Process Analyst / IT Analyst experience minimum 2 years
·  Process Mapping
·  Process improvement / continuous improvement
·  Project Management
·  Experience in any kind of back-office process automation (using RPA, VBA, SAP Scripting, BPMS, SharePoint, etcetera)
·  Knowledge and certificates in Lean Management / SixSigma
·  Experience in process redesign
·  Data analysis
·  Experience in software implementation
·  Knowledge of SAP FI, SAP HR or other SAP environment

Required Soft Skills:

·  Great communication skills
·  English minimum C1
·  German nice to have
·  Experience in change management

AboutLufthansa Global Business Services Sp. z o.o.