Passenger Service Agent (Casual) (M/F)

Job description

Vancouver, BC (Canada)

Goals:

·  Provide excellent customer service to all passengers and ensure that Lufthansa’s quality standards are met

Tasks:

·  Conduct passenger check-in, boarding, pre-flight and post-flight activities
·  Ensure all passenger services are provided within Lufthansa’s quality standards
·  Issue boarding passes and assign seats using airline computer system (PICTURES)
·  Check and tag passenger baggage
·  Assist with boarding and deplaning of passengers as required
·  Assist in meeting customers’ needs during normal operation, delays and cancellations
·  Administer appropriate pre-departure and post departure paper work; ensure timely distribution
·  Follow required safety and security procedures in accordance with all company guidelines and regulatory requirements
·  Project a professional and congenial appearance for daily interaction with customers and customer service team-members
·  Ensure station agent and customer areas are kept in a clean and orderly manner
·  Complete document check (visa regulations, INAD, AVIH, PETC, WCHC, UM, etcetera)
·  Perform announcements (Terminal/Gate area)
·  Assure ticket collection for each passenger that checks in and boards the aircraft (update of ETIX Coupon if necessary)
·  Provide boarding assistance for passengers with special needs (for example: unaccompanied minors, infirm, passengers with disabilities, families w/ children, etcetera)
·  Restock Check In counters with supplies
·  Perform simple rebooking in PICTURES
·  Sell/offer VDB compensation if necessary
·  Perform departure gate functions such as acceptance of waitlist, etcetera
·  Perform Miles and More upgrades
·  Assure on time departure of the flight
·  Performs other duties as assigned or required

Lufthansa is one of the world`s leading airlines. As an internationally-operating aviation Group Deutsche Lufthansa is active in the following business fields: Passenger Transportation, Logistics, MRO and Catering. More than 540 subsidiaries and holding companies also belong to the Group. The airline offers more than 235 destinations in 78 countries using currently 615 aircraft, around 420 are used for Lufthansa German Airlines and Germanwings. Around 106 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of more than 119 000 employees from almost 150 nations everywhere in the world is one of our greatest strengths.

www.lufthansa.com

If this is you, please apply online.

Desired profile

Your profile

·  High school diploma/GED required
·  College degree/vocational training: Bachelor Desirable
·  Internship Desirable
·  Professional experience Desirable: Airline or customer service experience preferred
·  Language: English required, German and other desirable
·  Industry knowledge desirable
·  Expert knowledge required: DGR Training, Security CBT, PICTURES CBT, LH product and organization, Miles and More Concept, Star Alliance
·  IT Knowledge as User:  MS Office or other EDP systems

Environmental Influences:

·  Must possess permit to work in Canada

Airport environment:

·  Must be willing to work shifts/overtime
·  Must be willing to work under constant time pressure
·  Must be willing to work under high stress levels
·  Be able to lift up to 70 lbs

Authorities:

·  In accordance with rules and regulations, and given authorities

*CV/Resume Required