Import/Export Specialist (M/F)

Job description

The Import/ Export Specialist handles all import and export issues ensuring accuracy and working in accordance with Lufthansa Cargo AG requirements and procedures. She/he will provide support and guidance to junior agents and provide training where applicable.

Within the operational targets set by the District/Country Manager Aircraft Handling/ Warehouse Handling or District/ Country Manager Sales and Handling or District/ Country Manager Handling or District/ Country Manager Handling or Cargo Supervisor the Import/Export Specialist performs the following duties:

Export/ Import Handling:

·  Ensures proper processing of export and import inquires as per Lufthansa Cargo AG requirements and procedures such as

                    -Goods acceptance including “Ready for carriage” check

                    -Processing of discrepancies at acceptance

                    -Preparation and finalization of outbound flights/trucks

                    -Preparation and handling of inbound flights /trucks

                    -Handling of import documentation (delivery, transfer and abandoned shipment)

·  Oversees the processing of all Air Waybills and HAWBs and ensures accurate data capture as per company’s requirements and procedures
·  Directs the handling of Special Cargo
·  Oversees invoicing and acceptance of cash payments
·  Organizes the performance of Service Recovery activities (for example tracing, warehouse checks, offloads)
·  Ensures proper Airmail Handling
·  Fully supports the quality standards
·  Works according to documented CHM and GOM procedures
·  Ensures the proper application of security requirements of Lufthansa Cargo AG and local authorities
·  Contacts customers, informs them of any/all irregularities, and serves as escalation for Import/Export Agent Junior
·  Handles “BIG” or “OVER LAP” requests as per established procedures

People Management/Supervision:

·  Supervises the daily activities of the Import/Export Agent (Junior)
·  Provides regular and accurate staff feedback to the management which will be used as a basis for annual staff evaluations,
·  Performs local training, monitors its effectiveness and implements improvements as needed

General:

·  Provides feedback to the handling agents, operation agents, cargo supervisor and Manager Handling as applicable
·  Supports, co-operates, and communicates with all colleagues, including sales
·  Assists the Cargo Supervisor in ensuring that Import/Export Agent Juniors work according to Lufthansa Cargo AG requirements and procedures
·  Provides daily support and training to the Import/Export Agent (Junior)
·  Performs all other duties assigned or delegated by supervisors

(Local market-specific responsibilities):

·  Performs ramp agent services for Lufthansa Cargo freighters locally and in case of charters Canada wide (Lufthansa Cargo RA qualification is required)
·  Performs DGR checks if required (Lufthansa Cargo DGR CAT 6 training required)
·  Performs general security awareness trainings with internal and external staff
·  Performs security screener’s training according to Lufthansa Cargo standards in cooperation with Security and Risk Prevention
·  Performs security pre-audits throughout Canada in cooperation with Security and Risk Prevention

Lufthansa Cargo AG is part of the Lufthansa Aviation Group's business area Logistics. With 4,600 employees and many international partners, Lufthansa Cargo is one of the worldwide leading companies in international air cargo business.

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www.lufthansa-cargo.de

Please apply via Be-Lufthansa.com under the job number P0458V155 If this is you, please apply online.

Desired profile

Your profile

·  High school diploma/GED desirable
·  Professional experience required: 2-3 years in warehouse handling is preferably
·  Language: English required, German desirable
·  Industry knowledge required

Environmental Influences:

·  Must possess permit to work in the U.S.
·  Willingness to travel
·  Must possess a valid driver's license

Airport environment:

·  Must be willing to work shifts/overtime
·  Must be willing to work under constant time pressure
·  Must be willing to work under high stress levels

Authorities:

·  In accordance with rules and regulations, and given authorities
·  Authority to sign receipts for cargo or mail in accordance with acceptance and delivery procedures
·  Authority to sign ULD receipts
·  Authority to weight and tag pallets
·  Authority to perform general security awareness trainings in accordance with Lufthansa Cargo requirements set by Security and Risk Prevention
·  Authority to train security screening personnel (internal and external) in accordance with Lufthansa Cargo requirements set by Security and Risk Prevention
·  Authority to security screen cargo

 *CV/Resume and Cover letter required.

AboutLufthansa Cargo AG