Customer Service & Operations Agent Swiss WorldCargo (Frankfurt)

Job description

Swiss WorldCargo (SWC) is the airfreight division of Swiss International Air Lines Ltd. We offer a comprehensive range of logistics solutions for transporting high-value and care-intensive consignments to some 130 destinations in over 80 countries. Its extensive network of air cargo services is supplemented by daily truck connections between key business centres. As a reliable and innovative service provider within the Lufthansa Group, Swiss WorldCargo is committed to delivering consistently Swiss quality to its airfreight customers, and makes a substantial contribution to SWISS’s overall profitability.

Your Duties

·  Sell and promote actively and efficiently Swiss WorldCargos' products and capacities at the highest yield possible
·  Secure customer service on a high quality level
·  Execute bookings from agents/shippers as well as accept booking requests via phone, email or fax
·  Deliver fast confirmation of requests according decisions of Revenue Management ZRH towards the customer
·  Participate at telemarketing campaigns to sell available capacities
·  Create adhoc rates and perform pre-pookings in coordination with Indoor Sales
·  Manage ADHOCs and last minute selling, considering the given parameters
·  Flight- and truck disposition of the SWC network ex Germany
·  Inform customers about irregularities, investigate about reason and implement corrective measures
·  Participate in trainings when required (local & abroad)
·  Cooperate closely with local organization (Head of Cargo, Outdoor and Indoor Sales, Accounting)
·  Support Head of Cargo with the implementation of sales plan, its strategies and promotion activities
·  Keep data quality in SwissWorx on a high level and ensure all needed information are updated any time

Swiss International Air Lines (SWISS) is the national airline of Switzerland. It serves 104 destinations in 48 countries all over the world from Zurich, Basel and Geneva. With a fleet of 91 aircraft, SWISS transports some 16 million passengers every year. Swiss WorldCargo offers a comprehensive airport-to-airport service for high-quality goods and intensive-care freight to some 120 destinations in more than 80 countries. As the national airline, SWISS stands for Switzerland's traditional values and is committed to the highest standards of product and service quality. In 2013, SWISS had a total revenue of CHF 5.17 billion with 8250 members of staff. SWISS is part of the Lufthansa Group and a member of the Star Alliance, the world's biggest airline network.
www.swiss.com

For further information:
Alexander Kuffner:

If this is you, please apply via email:

Desired profile

Your profile

·  Experience in air cargo business and market know-how
·  German mother tongue, English written and spoken
·  MS Office, internet and e-applications knowledge
·  Open minded and positive attitude
·  High degree of flexibility and resistance to stress (shift work / late and weekend shifts are evident in this function)
·  High team spirit
·  Discrete personality, focused and able to prioritize
·  Team player with intercultural awareness as well as interpersonal and negotiation skills
·  High customer orientation, target-oriented and structured

 

Employment level:
100%

Department:
Customer Service Center & Operations