TSR/Technical Trainer

Job description

TSR/Technical Trainer
Competitive salary
Ontario, North York

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a TSR/Technical Trainer on our  DCC team in Ontario, North York.

At Dell, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical advice during the sales process. They directly advise customers on everything from product features and configurations, through to pricing and availability. Crucially, however complex the question, they’re ready to deliver technical solutions to meet customers’ needs via phone, chat, web or email.

Key Responsibilities

·  Devising technical training programs according to organizational requirements
·  Producing training schedules and classroom agenda
·  Determining course content according to objectives

Essential Requirements

·  Prepare training material (presentations, worksheets etc.)
·  Execute training sessions, webinars, workshops etc. in groups or individually
·  Arrange for and conduct on-site training when needed
·  Keep and report data on completed courses, absences, issues etc.
·  Observe and evaluate results of training programs
·  Determine overall effectiveness of programs and make improvements

Desirable Requirements

·  Knowledge of modern training techniques and tools in technical subjects
·  Experience in designing technical course content
·  Ability to address training needs with complete courses
·  Working knowledge in MS Office (especially Powerpoint)
·  Outstanding communication skills and comfortable speaking to crowds
·  Excellent organizational and time-management abilities

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to get to the heart of ground-breaking products and champion innovation as an expert, this is your opportunity to develop with Dell.

Dell Canada Inc. (“Dell”) is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.

As part of our commitment to accessibility for all persons with disabilities, Dell will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.

Job Family:  Inside-Sales Job ID:  R64734