Serviceability Engineering and Technical Program Management Analyst - Hopkinton, MA

Job description

This position is within the Serviceability Engineering team, focusing on driving innovation and Serviceability capabilities into the Powermax and Mid-Range  product lines, enabling a best in class experience for our customers with their Dell EMC products.  A successful candidate will bring a strong technical background focusing on networking and connectivity related projects.  The candidate will also bring capabilities to understand technical concepts, ability to communicate effectively with management / Engineering counterparts, a good business acumen and judgement and the ability to work within a visible, fast moving environment to rapidly deliver results that have broad business impact. The goal of serviceability is to make Dell EMC products the industry leader in easiest to own, at the lowest cost, consistent across the portfolio.

Serviceability Engineering and Technical Program Management Analyst

Hopkinton, MA

Key Responsibilities:

·  Forward thinking on competitive x-ability improvements by defining future requirements for Dell EMC Primary Storage products including Powermax and Unity.
·  Perform Serviceability validation testing (SVT) and documentation review.
·  Take part in technical interlock with the Engineering and Product Group to provide technical expertise and thought leadership on serviceability features, product development, functional specs, bug reviews, and feedback to/from Engineering & Services
·  Ensuring Product Serviceability is easy & efficient for both internal and external customers

​Essential Requirements:

·  0+ years of related experience; or equivalent experience
·  Ability to quickly learn new technology and products and work independently
·  Basic Product Management skills
·  Basic Program Management skills
·  Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc..
·  Linux, Windows or Unix Basic System Administration
·  IP or Fibre Channel Networking protocols experience or knowledge
·  THOUGHT LEADERSHIP AND ENGINEERING INNOVATION TO OPTIMIZE THE CUSTOMER EXPERIENCE

Desirable Requirements:

·  ​Working knowledge of Storage Area Networks (SAN) and troubleshooting experience
·  Understanding of Computing and Storage Virtualization
·  IT infrastructure, cloud architecture and industry knowledge

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.Learn more about Diversity and Inclusion at Dellhere .
Job Family:  Engineering Job ID:  R68448