Principal Engineer, Service Delivery

Job description

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. Engineered Solutions encompasses our expertise in cloud solutions comprised of different best-of-breed products from Dell Technologies businesses such as Virtustream, VMware, and Pivotal. These cloud platforms include Dell EMC Converged Infrastructure, Hybrid Cloud and Native Hybrid Cloud with VMware and Pivotal. Within the Infrastructure Managed Services at Dell EMC, we are looking for Principal Engineer, Service Delivery to join our team in Bangalore

Company Description : Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work For Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Job Summary: The Principal Engineer, Service Delivery will be responsible for providing the primary management, administration, support, and ongoing maintenance of customer Infrastructure Platforms within a 24x7x365 environment and data center environment. This role must be able to understand, execute, and document moderate to complex operational tasks and work requests that are assigned and have experience in moderate to complex research and fact finding using various tools and informational sources.

Essential Requirements:

·  Bachelor’s degree with 12+ years of relevant experience; or Master’s degree with 10+ years of relevant experience
·  7+ years of experience with VMware server-based products (ESX/ESXi, VSAN, vCenter, etc.)
·  Exposure in Datacenter technologies including VMWARE, TCP/IP, BGP, STP, HSRP, NAT, SNMP,  ACLs, Routing, Switching etc.
·  Expert knowledge in installing, configuring and troubleshooting Network and Vitalization products.
·  Technical understanding of VMware infrastructure products/service offerings: vSphere, vSOM, vSAN, vRealize, NSX.
·  Experience working with VMWare products in technical areas including hypervisor, drivers, management interfaces/processes, etc.
·  Strong Linux and Windows Operating System & VMware solution debugging skills.
·  Excellent Oral and Communication skills
·  Detail oriented with strong organizational and analytical skills
·  Power Shell scripting exprience

Desirable Requirements:

·  Experience in OS Certification Processes and procedures
·  Enterprise Server/IT company Industry experience.
·  Able to provide technical and administrative product information as well as take ownership for any customer technical issues within account base.
·  Industry certifications: VCP, NCP, RHCSA, VSAN Badge, VXRail Badge etc
·  Experience with Storage solutions: EMC Isilon or other Data protection products would be highly desirable
·  Ability to collaborate and work with support teams in various time zones
·  Understanding of ITIL principles and processes / experience with Service now or any other ticketing tool.
·  Good to have hands on experience in Ansible
·  Good to have experience working with in memory processing databases like Greenplum, Gemfire, Spark, Cassandra, MongoDB, etc.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Apply now!

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:  Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.
Job Family:  Professional-Services Engineering Job ID:  R40171