Order Management Specialist

Job description

Accountabilities:

·  Responsible for management and processing of products, services and solutions received via sales staff and direct customers.
·  Interfaces with and supports both internal and/or external customers.
·  Researches customer problems and delivers solutions. Completes order requirements, and checks the price and quantity of each item listed.
·  May facilitate an order audit and quality control process.
·  Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate.
·  May drive order processing efficiencies or sales operations process improvements through various projects.
·  Completes and maintains customer records per business controls. May maintain account online product

Skills:

·  Understanding of basic order processes, systems configurations and documentation
·  Demonstrated problem solving ability
·  Financial and analytical experience
·  Experience working with sales and external customers or in support of many different business units and geographies preferred
·  Ability to work collaboratively and drive initiatives in a cross-functional environment
·  Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
·  Mastery in English language and moderate to high proficiency in English.
·  Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
·  Ability to understand broader business and financial issue

Education and Experience:

·  Minimum Diploma with 2+ years of related experience in customer serviceor administrativework.
·  Degree Fresh Graduate are encouraged to apply
·  Possess good attitude and eager to learn Job Family:  Sales-Operations Job ID:  R61174