Network Firewall Security Analyst - Dell Secureworks - Bucharest, Romania
Bucharest (Bucharest) Infra / Networks / Telecom
Job description
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Network Firewall Security Analyst - Dell Secureworks - Bucharest, Romania
Dell Secureworks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organisation in the world is immune from cyberattacks and the nature of the attack is changing every day. Internet security is a problem that will never be solved. Unlike point products that address a specific technology issue, we attack the problem holistically by analysing threat actor tactics, techniques and procedures, and develop solutions using best-of-breed technologies to protect our clients. We are one of the best in the world at understanding the threat. In short, we give our clients an early warning capability. Dell Secureworks was founded in 1999 and headquartered in Atlanta, Ga., with offices in all the major security markets around the globe. We have more than 2,000 team members, and partner with more than 4,400 clients in 61 countries to keep the bad guys out of their networks. We’ve been consistently recognised by industry analysts, readers’ polls and as a leader in the Gartner Magic Quadrant for managed security services, worldwide.
Role Overview
A Network Firewall Security Analyst works directly with global client base from Dell SecureWorks security operations center answering inbound phone calls and client emails. An Analyst prepares and implements changes on network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. This position provides intermediate to advanced level troubleshooting support to our customer base for devices managed and monitored by Dell SecureWorks. Applicants must possess attention to detail, excellent analytical and troubleshooting skills and great customer service abilities.
The Dell SecureWorks Security Operations Center is a technical team based environment. If you thrive in a group setting, enjoy facing new and exciting challenges, love solving customer problems, and have an inclination for all things technical, this might be the role for you.
Role Responsibilities
· Interpret and implement customer change requests on managed security device platforms, primarily firewalls and IDS/IDP devices.
· Meet service level agreements related to device change implementation.
· Remotely access and manage devices at various global customer locations from a security operations center.
· Work a shift based schedule in a security operations environment which may include working one weekend day.
· (Shifts are typically Sun-Thurs or Tues-Sat)
· Answer and authenticate inbound calls and emails from technical clients (Network Administrators/Application Owners), create tickets for all assigned work, and address client requests and issues.
· Support activating new client accounts through the provisioning/installation of firewalls or IDS/IDP devices depending your platform expertise.
· Handle escalations from first level technicians and provide basic mentoring to newer employees.
· Manage or directly work on projects, assignments, or initiatives assigned by management.
· Participate in regular classroom, small group, or one on one training related to technologies and platforms supported by Dell SecureWorks or specific operational process and procedure
Requirements
· Bachelors degree in information technology, or a related field - or equivalent experience in either:
· 2/3+ years hands on experience with one or more of the following firewall platforms or technologies: CheckPoint, Cisco ASA/PIX, Juniper/Netscreen, SonicWall, Palo Alto or Fortigate or one or more of the following IDS/IPS platofrms: TippingPoint, Sourcefire, Imperva, Cisco IPS, or ISS RealSecure
· Exceptional attention to detail especially related to the creation and modification of device configurations.
· Dedication to client service.
· Passion for learning and growing technical abilities.
· Fundamental understanding of basic network principles related to TCP/IP.
· Well-spoken and articulate, confidence in explaining technical matters.
· Ability to communicate technical details in a clear, understandable manner.
· Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues.
· Technical aptitude and interest related to networking, Internet, and computer technologies
Preferences
· This role is a shift 07:00am - 3.30pm
· One or more vendor certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW, CCNA
· Non-vendor specific certifications such as Linux+, Security+, CISSP, Network+ or SANS/GIAC Certifications (GCFW, GCIA, and GCIH)
· Intermediate to advanced level of Linux experience including system administration and CLI.
· Familiarity with basic scripting or programming such as: PERL, BASH, MySQL, PHP.
· Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces.
· Ability to read and interpret network diagrams primarily through Microsoft Visio
Why work with us?
Life at Dell Secureworks means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work. Our Bucharest office is vital to Dell Secureworks. It serves as our core Security Centre of Excellence hub for EMEA. It’s a large, modern, open plan space conveniently located in AFI Business Park, which is a short walk to the AFI Palace Cotroceni Mall. Our team have access to complimentary fresh coffee and fruit or they can take a break in the games or break out area.
As a leading technology employer, we actively encourage further development for our employees. This is done through our range of internal training programmes, training affiliation with SANS GIAC, various vendors, and encouragement for the team to go technology conferences or even our regular company hackathons.
Dell Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell Secureworks will not tolerate discrimination or harassment based on any of these characteristics. As a managed security provider, Dell Secureworks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.