Lab Support Engineer

Job description

Lab Support Engineer

Competitive salary

Round Rock, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  Lab Support Engineer.

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.
Key Responsibilities

·  Taking ownership of customer tickets and driving for resolution that results in high customer satisfaction while meeting Service Level Agreements.
·  Assist with tracking lab inventory via online tools and spreadsheets.
·  Assist with lab cleanup, hardware deployments and relocations, and asset audits

Essential Requirements

·  1+ years lab operations experience, working in a server hardware lab environment
·  2+ years customer facing experience. Handling customer issues, escalations, achieving compromise solutions in short timelines
·  Demonstrated strong problem solving and analytical skills, ability to work independently or in a team. Excellent communication and interpersonal skills
·  Experience supporting Dell PowerEdge Servers or Dell Software environments
·  Comfortable lifting at least 25lbs, moving boxes of inventory and other assets.

Desirable Requirements

· 
Experience with scripting or other automation methods.

· 
Experience with ServiceNow or other ticket creation tool

· 
Experience with troubleshooting tools and process, lab safety standards.

· 
Experience with Jira, Confluence, MS Visio, MS Office, and database administration

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re looking for a varied role in an innovative and fast-paced lab setting, this is your opportunity to develop with Dell.

Closing date: 20 February 2019 .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dellhere .

Job Family:  Engineering Job ID:  R85177