Inside Sales Representative – Italian Speaker

Job description

Inside Sales Representative (Italian Speaker)
Casablanca, Morocco

If you are passionate about computer technology and eager to develop a career in technology sales, Dell is the place to be. Within our Global Services department, we are looking for an Inside Sales Representative (Italian Speaker) to work as part of a team based in Casablanca, Morocco .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The purpose of the role is to work with named distributors to enable them to upsell Support Services at their point of sale. Distributors will buy Dell products with a minimal support service level so that they can price position the hardware in their market and get flexibility as to which service upsell their customer can select Distributors are selling to a variety of Channel Partners who sell to end users The daily activities and responsibilities include:
· Proactively work with Distributors to liaise and manage order requirements, order management / fulfilment, issue tracking/resolution and provide daily order updates to Distributor; Engage with order fulfilment team to understand ordering issues and root cause
· Train distributor on service upsell process and tools and distinguishes NPOS & APOS requirements
· Act as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives; work with sales team, sales management and support services sales specialists on account planning activity and team up with Technical Account Managers and Service Delivery Managers to expand account
· Proactively identifies distributors' needs/requirements and recommends/quotes appropriate Dell Services
· Develop, implement and follow up on plans to ensure best in class performance for the programs that he/she is responsible for
· Stay up to date with all new services offerings (POS point of sales and APOS near point of sales) and Solutions, including market and competition trends and support successful roll out of new APOS services offers Pro-active interlock with Technical Support
· Assist in the on-going education/development within the broader Service Upsell team, including coaching them on how to sell Support Services effectively

Desired profile

Essential Requirements
·  Fluent in Italian with a good level in English
·  18 months Customer facing and/or Sales experience
·  Experienced written and verbal communication with customers
·  Tenacity to drive sales orders and issues to resolution
·  Confident with excel for such activities as V-look-up, pivot table
Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.