Enterprise Technical Support Sr. Analyst

Job description

Enterprise Technical Support Sr. Analyst -Berwyn, PA

Dell Boomi Group Overview

Dell Boomi., is the #1 Integration Cloud. Boomi AtomSphere allows you to connect any combination of Cloud, Saas, or On-premise applications with no appliances, no software and no coding. Our partners and customers are building forward thinking solutions with our platform to solve complex business problems.

The perfect candidate is ready to experience how their development work is utilized by customers or is ready to “get off the road” doing implementations but want to continue making their customers successful. Our team works with Dell Boomi AtomSphere and seeks highly talented, self-motivated engineers who understand that cloud architecture and applications are dramatically changing our world and engineers who are interested in solving complex real world problems for their fellow developers.

We are searching for software engineers who are passionate about cloud technologies and are seriously motivated with tracking down complex issues to solve real problems for customers. The perfect candidate is focused on technical excellence and customer success. Dell Boomi takes a heavy engineering driven approach to support. Our support engineers are in a unique position to help our partners and customers solve challenging issues since they intimately understand cloud application architecture and complex integration issues. Dell Boomi's partners & customers are integrating some of the most innovative applications today.

Role Responsibilities

The Boomi Enterprise Technical Support Sr. Analyst responsibilities are to the ability to work 12-8pm ET and provide technical direction and assistance to our partners and customers regarding their use of Boomi AtomSphere to satisfy their integration requirements. They monitor and address customer issues to understand their root cause and business impact. They have active participation in our community with your unique experience.

Desired profile

Requirements

-Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems

-You should have a and have proven ability to design and optimize business processes and to integrate business processes

-A passion to solve customer problems using your refined communication skills to coach and train customers on the platform

-Experience with enterprise integration tools that can be used to extend the team's knowledge

-Motivated individuals who enjoy a fast paced work environment and understands that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency

-Having experience with any of the following would support your success with working with our platform: SQL and XML technologies; SOAP/REST and HTTP; Basic scripting experience; Java platform knowledge

Preferences

-Bachelor Degree in Computer Science or Information Technology

-Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.

"DCAM3"

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

-Life at Dell means collaborating with dedicated professionals with a passion for technology

-When we see something that could be improved, we get to work inventing the solution

-Our people demonstrate our winning culture through positive and meaningful relationship

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential

-Our team members' health and wellness is our priority as well as rewarding them for their hard work

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.