EMEA OMS Case Management Analyst

Job description

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

EMEA OMS Case Management Analyst

Competitive Salary

Bratislava

People make Dell so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Operations at Dell, we are looking for a EMEA OMS Case Management Analyst to join our team in Bratislava .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live. ​

Key responsibilities

In OMS we want to make Dell the easiest company to do business with in the world; for our customers, partners and our team members. Within the GBS EMEA OMS Case Management Team, which supports sales makers in UKI, Germany, Switzerland, Italy, Nordics, Benelux, Spain and France, we are looking for an outstanding representative to join our team. The OMS Team works as a SPOC for Order Management and Support type queries - through process of assessment, coordination, and customer advocacy, OMS will help the Account team reach resolve in the most appropriate, timely and cost-effective setting for Dell. The OMS Case Manager will be responsible for:

·  Assisting sales makers with queries for Enterprise and Top Commercial accounts
·  handle escalations
·  providing support in terms of process knowledge
·  process implementation
·  making sure the customers are satisfied

Essential Requirements

·  3+ year of work experience in customer support
·  Fluent English + Dutch or English + Spanish are required
·  Other additional languages (e.g. Italian, Swedish, German, French) are welcome
·  Expert Customer focus and ability to resolve complex customer issues
·  Strong ability to utilize communication tools and methods to achieve common objectives
·  Strong priority setting skill
·  Strong initiative and follow through focus

Desirable Requirements

·  Supports team building: Builds mutual trust and encourages respect and cooperation among team members
·  Demonstrates high ethics and values: Is trustworthy and loyal, handles oneself ethically following core values and beliefs.
·  Demonstrate high quality and productivity in work, utilizes strong knowledge of Dell processes and environment to create efficiency in daily activities

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Read our Equal Employment Opportunity Policy

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.