Customer Care Sr. Associate

Job description

Customer Care Sr. Associate - Panama

Role Overview

The role is performed through facilitating customer order fulfillment, monitoring and tracking issues to ensure accurate resolution. reviewing and distributing pertinent cross-functional information, and providing direct advice and guidance for public and large enterprise customers in United States.

Role Responsibilities

· Responsible for end to end solutions for post-sales service to customers
· Review and distribute cross functional information
· Directs customer calls to the proper location and department
· Provides options for those customers who want to return Dell products
· Negotiates with customer using various tools and techniques provided by Dell
· Acts as a liaison between the customer and manufacturing, sales, technical support, and financial services
· Deescalated customers situation

Desired profile

Requirements

·  Advanced English level
·  Early in career or less than 12 months since graduation
·  Manage time and prioritize effectively
·  Organization and problem solving skills
·  Working research and analytical skills
·  Demonstrate professionalism when working on the phone and in email. -Advance Written skills

Preferences

·  Tech Basic Knowledge
·  2 years of experience in customer service
·  Open to changes/feedback
·  Customer Focus

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success

Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for technology

- When we see something that could be improved, we get to work inventing the solution

- Our people demonstrate our winning culture through positive and meaningful relationships

- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential

- Our team members' health and wellness is our priority as well as rewarding them for their hard work