Boomi Support Engineer

Job description

Dell Boomi., is an industry leader in on demand integration. Boomi AtomSphere allows you to connect any combination of Cloud, Saas, or On-premise applications with no appliances, no software, and no coding. Our partners and customers are building forward thinking solutions with our platform to solve complex business problems.

Our team works with Dell Boomi Platform and seeks highly talented, self-motivated professionals who understand that cloud architecture and applications are dramatically changing our world and are interested in solving complex real world problems for fellow developers. We are searching for team members who are passionate about cloud technologies. The perfect candidate is focused on technical excellence and customer success.

Dell Boomi takes a heavy engineering driven approach to support. Our support engineers are in a unique position to help our partners and customers solve challenging issues since they intimately understand cloud application architecture and complex integration issues. Dell Boomi’s partners and customers are integrating some of the most innovative applications today.

◦The Intake Technical Support Engineer will be responsible for managing and resolving challenging issues for Dell Boomi partners and customers. 

Job responsibility

◦Responsible for providing telephone/email/chat and remote diagnostic technical support of the Boomi Platform. 

◦Respond to customer technical problems/issues related to hardware, software and networking. 

◦Answer questions about installation, operation, configuration, customization, performance, and usage of assigned products. 

◦Verify warranty entitlement and determine appropriate action. 

◦Recreate, identify and provide input on unique or recurring customer problems. 

◦Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 

◦Document problems in the support solution database for diagnostics and solution implementation. 

◦Provide basic remote deployment, maintenance and consulting services.

◦The successful candidate will be able to quickly gain an understanding of the Dell Boomi platform.

◦Responsible for monitoring and addressing customer issues to understand their root cause and business impact.

◦Active participation in our community with your unique experience.

◦This is a customer-facing role in a very collaborative environment and therefore it requires strong communication skills. 

◦Work closely with customers and interface with our Engineering team to help find solutions for customers

•Requirements:

◦Experience with any of the following technologies is preferred: 

◾SQL and XML technologies

◾SOAP/REST and HTTP

◾Experience in connecting and working with different APIs

◾Basic scripting experience

◾Java platform knowledge

◦Experience as a software engineer or developer and have a passion for helping partners and customers solve complex integration problems.
Willing to work on at least one weekend(either Sat or Sun).

◦The ideal candidate must have 1-4 years work experience in Customer Support or Development, or a college graduate with a Computer Science.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Our EVP:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership.

Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dellhere .
Job Family:  Product-Services Engineering Job ID:  R30182