Associate Sales Engineer Analyst

Job description

Title: Assoc Sales Engineer Analyst

Location: Bangalore

About Dell :

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Role Overview:

Build and submit solution validation documents (SVCs) and solution qualification requests (RPQs); support RPQ case intake; handle technical inquiries on products and services. Deliver all services to the field within defined SLAs and Quality measurements.  Logging of requests in order to provide accurate tracking of cases around various Sales and Presales requests  Escalation of problems when appropriate to Team Leader and Manager  Work closely with the Presales and Sales teams in building solutions and quotes  Development of technical hardware/software quotations and configurations, including full product specifications and pricing.  Perform technical configuration requests with configuration tools; address/resolve configuration issues Create current state technical drawing diagrams

Roles and Responsibilities – 

Clearly understand the request and provide a solution from personal knowledge assisted by local tools, product documentation and escalation to subject matter experts within the priority level chosen by the requester. 

Have excellent communications skills that insure quality solutions the first time resulting in a positive experience to the requester.

Utilize and maintain escalation contact lists for all Products and Services supported by the Pre Sales Support Center. 

Broad knowledge of the computer systems environments, Operating Systems and the industry’s most popular applications and products.

In depth experience with the operation, installation and maintenance of several DELL EMC products or their industry equivalents.

Understand and be able to work questions within the most popular systems and environments in which DELL EMC products operate

Skills :

Sales/presales awareness

Experience working in or with DELL EMC’s Field Sales teams

Good communication/ presentation skills

Customer service orientation

Theatre/division awareness

Solution orientation

Presentation skills

Strong Analytical skills

Product knowledge

Education: Graduate (BE, MCA Preferred)

Experience : 2 – 4yrs

Individual Contributor: I5

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dellhere .

Job Family:  Engineering Sales-Operations Sales Job ID:  R80405