Application Mgmt Analyst - 16000GDZ

Job description

Application Analyst provide operations support to Order management applications, supporting the global Dell business users primarily on Manufacturing, Finance, Sales, Marketing & Services applications and other segments across the world. Analyze and resolve data support related issues for global Dell business users and Dell vendors. Resolve all incidents, service requests, and WOWs within SLA targets. Willing to work on-call, on-site & multiple shifts in a 24 X 7 environment.

Role Responsibilities

·  Provide application support for business intelligence (ETL) tools at Dell.
·  Analyze and resolve data support related issues for global Dell business users and Dell vendors.
·  Resolve all incidents, service requests, and WOWs within SLA targets.
·  Diagnose, prioritize and escalate and follow up on issues where applicable.
·  During crisis conditions, willing to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution.
·  100% compliant to all the procedures and processes.
·  Ensure proper handoffs of issues during shift change.
·  Contribute ideas to application stability, performance improvements and process improvements.
·  Train new hires and mentor junior team members.

Desired profile

In order to be considered for this role, you must possess below qualification:
·  Experienced in current and emerging technology and standards such as Oracle SQL&PL/SQL, Weblogic and Oracle E-business suite.
·  Exposure to Unix/Linux environment, and knowledge on basic commands.
·  IT Infrastructure knowledge
·  Strong customer satisfaction focus and drive for results
·  Should have strong knowledge on the support processes. Support experience would be preferred.
·  Work closely with users for timely fix or enhancements and manage product quality with proper tracking.
·  Willing to work on-call, on-site & multiple shifts in a 24 X 7 environment.
·  Good analytical, problem solving, negotiation and organizational skills.