Analyst, Customer/Technical Training

Job description

Job Title : Analyst, Customer/Technical Training (I5)

Location : Bangalore

Company Description :

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why Work for Us:

Dell is primed to recruit the best and brightest candidates from across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

About Business Unit:

Dell Technologies Education Services is a learner-centric organization that empowers our learners both internal and external to pursue self-directed learning paths, consume more impactful training and maximize the value derived from it.

We accomplish our mission by consulting with learners, stakeholders, and technical SMEs to define, design and develop optimal learning solutions to meet their needs. We follow AGILE development framework across Education Services to ensure speed, flexibility and continuous improvement. We apply the right tools to support our modernized approach to learning. We create modern digital learning outputs with defined use cases and deliverables to meet targeted learning needs

Role Overview:

This associate-level professional will contribute to the development of training for Dell Technologies Services, their partners and customers. Courses in the curriculum will include both classroom (ILT and Online ILT) and self-paced (eLearning and Video ILT) training. Focused in developing expertise and skills in one or more disciplines of Dell Technologies Portfolio (End user computing devices, storage platforms, storage networking, server, networking, cloud, virtualization, business continuity, and/or emerging technologies) this individual will work within project teams to ensure that courses and assessments are technically accurate and relevant to the current field environment. In addition to developing both technology/product competence and training capabilities, this individual will need to be self-motivated and contribute in cross-functional, dynamic project environments.

Education Qualification: BE/B. Tech (Computer Science, Information Technology, Electronic and Communications or Electrical and Electronics )

Key Responsibilities:

·  Designs, develops, delivers, authors or edits basic, intermediate and advanced e-learning, web- based and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators
·  Develops technical expertise in one or more technology areas through intensive training and on the job experience
·  Assists in the setup, configuration and maintenance of lab infrastructure used for training development and delivery, including testing and validating lab exercises
·  Assists in training delivery through classroom and lab support of lead instructor
·  Contributes to training development as part of a team
·  Developing content that are more engaging to the learners.
·  Develop timely and technically accurate training content
·  Evaluates student and instructor feedback for course updates

Essential Requirements:

·  Analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams
·  Good Writing and Communication Skills
·  Good team and interpersonal skills
·  Basic knowledge of Scrum and Agile process
·  Basic knowledge of Content development, editing and publishing tools
·  Strategic Thinking and Agility
·  Teaming, Collaboration and Influencing skills

Desirable Requirements:

·  Instructional Design and Content Development Skills
·  Basic Understanding of Adult Learning Theory
·  Ability to interact with team members and stakeholders that are both internal and external

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dellhere .
Job Family:  Product-Services Job ID:  R78604