CRM Exec

Job description

DESCRIPTION

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants. Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into. Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast paced and blow off steam with free for all Friday lunches.

It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 200 cities.

As the CRM Executive you will build, proof, send and approve targeted campaigns. This will include planning creative email campaigns to improve customer engagement. They’ll sit within the CRM team, but work closely with teams from across the whole business.

Our ideal candidate will be a passionate and very technical email marketer. They know success isn’t being the preferred takeaway option, it’s changing the way people think about food.

REQUIREMENTS

To support business objectives and reporting to the CRM Manager, you’ll:

·  Collaborate with the CRM Manager to manage, create and deploy campaign
·  Manage the customer's email campaign calendar to ensure that regularly-scheduled sends are completed in a timely fashion, and that unscheduled sends are executed in accordance with pre- agreed customer deadlines
·  Build emails and Push Notifications campaigns
·  Perform campaign-specific testing to validate functional and rendering performance of the emails and Push Notification campaigns
·  Manage email revision and approval process through the deployment of proofs
·  Manage subscriber data, import and segmentation to create targeted campaigns
·  Monitor the campaign post-deployment to validate completion
·  Post campaign reporting

Must haves:

·  Bachelor’s Degree in Marketing or Business preferred
·  A minimum of 1-2+ years email application experience
·  Highly computer literate with:
- HTML 
- CSS 
- Adobe Creative Suite – Photoshop 
- Email coding (responsive design)
·  Email Deployment experience

BENEFITS

·  Fantastic exposure to scaling a tech team at a unique pace
·  Work at our new headquarters right by Cannon Street Station. The office has a prayer room, nap room, onsite gym, and a rooftop garden overlooking Tower Bridge. We hold firmwide meetings on our basketball court
·  Flexible working, including parent friendly working hours, flexible hours, working from home days - all made easy by our great use of tech including video conferencing, slack, workplace
·  Maternity/paternity leave and shared parental leave
·  An internationally diverse, sociable, dynamic team to work alongside
·  Conferences (attending and/or speaking) and learning resources
·  Company benefits including: discounted private healthcare and a pension plan with employer contributions, childcare voucher scheme, cycle to work scheme, charitable giving, subsidised gym membership, cycle parking)
·  Company wide tech talks with internal and external speakers, and a calendar of tech meetups hosted on the premises
·  Regular team off-sites
·  Access to Deliveroo Plus (no delivery fee on all orders)
·  Every Friday we order lunch for everyone from restaurants on the Deliveroo platform

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.