Junior Software Support Engineer

Job description

DCSL Software is looking for a talented Software Support Engineer to join its rapidly expanding team.

We are looking for someone with at least 1 year of experience on a help desk or in a technical support environment.

Core duties include:

• 1st line support - logging issues raised by customers via phone calls and e-mail in to our ticketing system
• Ensure that ticket queues are managed effectively & responded to within agreed service levels
• Investigating customer issues and escalating issues that can’t be solved by support to the QA and Development Teams
• Updating the knowledge base with written articles

Skills:

• Experience of working with relational databases
• Understanding of browser based applications vs Windows or mobile applications.
• Solid understanding of Windows operating systems
• Excellent communication skills both written and verbal
• Good problem solving skills and a willingness to learn

This is an exciting opening for the right individual to work in a successful, energetic and challenging environment. You will leverage your existing skills to the full and be given plenty of opportunities to grow new ones. You will at all times be making a significant, direct and measurable contribution to the success of the company.

About DCSL:

DCSL Software Ltd's primary activity is Bespoke Software Development services. Based in Farnborough, Hampshire, DCSL specialises in the creation of web-based bespoke database-driven applications to solve a range of client-specific business problems. Built to reflect each client’s unique business needs, the company provides efficient and effective solutions. DCSL ensures that the completed web or database application accurately and effectively meets the business needs and requirements of each individual organisation.

If you would like to join our team and be part of a well-established and thriving company with opportunity for growth and diversity, please apply now. Visit our website at www.dcslsoftware.com.